Privacy Policy

ZED USA Corporation and its affiliates (which means subsidiaries, parent companies and other entities under common control or management) (collectively, “ZED USA“, “we” or “us”) are committed to maintaining the privacy and security of information collected about you, which includes your personally identifiable information and personal data (“Personal Information”) and non-personal information.

This Privacy Policy describes our information gathering practices, the ways in which we use and protect this information and your options with regard to its collection and use. Further, ZED USA is committed to complying with all applicable laws and regulations governing the collection and use of Personal Information.

All use of ZED USA’s products, services and applications (collectively, “Services”), and access to our websites, portals and WAPsites (collectively, “Websites”) is subject to this Privacy Policy. By using our Services or accessing our Websites, you agree to our collection and use of your information as described in this Privacy Policy. ZED USA reserves the right to modify this Privacy Policy from time to time, so please do review this Policy periodically. Your continued use of our Services and/or Websites signify your continued acceptance of any changes to this Policy.

Contents of Privacy Policy

  1. Introduction
  2. Information Collected and Purpose of Collection
  3. How the Personal Information is Collected
  4. Sharing of Information
  5. Transfer of Personal Information
  6. Information Security
  7. Children
  8. Contests, Sweepstakes, Promotions and Surveys
  9. Updates
  10. Customer Privacy Controls  and Contact Us
  11. Your California Privacy Rights

1.  Introduction

ZED USA is committed to the privacy of its customers and subscribers. As part of our commitment, this Privacy Policy sets out to explain:

–          what information is collected and how it is collected

–          the  purpose of this collection  and how the information is used

–          users’ options regarding the collection, storage and use of their information

–          how this information is secured

 

Please be advised that if you access our Services from a third party platform or other social networking site (collectively, “Third Party Sites”), you may be required to also understand and agree to the Third Party Sites’ Terms of Service and Privacy Policy.

 

2. Information Collected and Purpose of Collection

You acknowledge that ZED USA collects and processes your Personal Information and other non-personal information in connection with your use of our Services and our customer-provider relationship, including for the following purposes:

  • to deliver the Services to you (which may include providing your Personal Information to the relevant mobile telephone operator, aggregator, storefront or the like, to enable the same to invoice the Services for billing purposes)
  • to enhance, manage and develop the Services
  • to check and improve the quality of our Services and Websites and enhance the customer experience
  • to contact you regarding Services updates, promotions and offers and to deliver personalized marketing and Services information which may be of interest to you
  • to deal with security, platform or network issues
  • to investigate and enforce potential breaches of our Terms of Service or any preventive or other action in connection with any illegal or unauthorised activities
  • to understand customer behaviour and preferences
  • to deal with technical and performance issues
  • for advertising and marketing
  • to inform users of new products or promotions
  • to provide technical, customer or other support

Personal Information is information that identifies you and may include (but is not limited to) your name, e-mail address, phone number, carrier, your physical location and that of your mobile/access device(s), your gender, payment, technical and usage information. Non-personal information is information that does not identify you.  This information includes (but is not limited to) non-personal or aggregated demographic information including technical information, information about your mobile, access device, hardware and software,  and other information provided in the course of using the Services and account/usage preferences.

Access to and use of the Services require the use of SMS and other communication, and you will not be able to continue using the Services unless you agree to receive SMS and other forms of communication (as applicable)  from ZED USA and provide certain information to us.

 

3.         How the Personal Information is Collected

Here is some of the information ZED USA gathers and how we do that:

Information You Provide: ZED USA collects, maintains and uses information you give us as necessary to enhance and provide quality service and products. You provide us with information when you interact with us or purchase Services, for example when you search, buy, participate in a contest or questionnaire, or communicate with customer service. As a result of those actions, you might supply ZED USA with such information as your name, address, e-mail address, phone number, carrier and phone model, payment and financial/credit card information.

Automatic Information: ZED USA receives and stores certain types of information when you interact with us or use our Services. Examples of the information we collect and analyze include information about the device or equipment that you use (such as device/equipment type, serial or identification number, settings) and information about the operation of the device/equipment used to connect to our platform or the network or to obtain the Services, such as device ID or IP (Internet Protocol) address and geo-location. We also obtain information in connection with your use of our Websites.

Information From Other Sources: For reasons such as improving the personalization of our Services, we might receive information about you from other sources. We also sometimes obtain commercially available marketing information about customers and potential customers.

Usage Tracking And AdvertisingZED USA gathers information about your usage of our Websites or Services using various technologies such as cookies, flash cookies, widgets, log server files, analytic metric tools and other analytic technologies. Tools like these collect information about your usage of our Websites and Services such as preferences, session information and record past activity on a site in order to provide better service when visitors return to our sites. ZED USA also uses that information to personalize the customer experience, advertisements and marketing efforts.

The “help” function of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

 

4. Sharing of Information

Information about our customers is an important part of our business, and we are not in the business of selling it to others. ZED USA customers must opt or consent to share their Personal Information.

We may release account and other Personal Information when we believe release is appropriate to comply with law or other legal process; to enforce or apply our Terms of Service and other agreements and proprietary or legal rights, to respond to emergencies, to obtain payment for, monitor or promote our Services, to personalize your user experience and analyse usage of our Services and Websites. This may include exchanging information with other companies and organizations for fraud protection and credit risk reduction.

ZED USA may employ other companies and individuals to perform functions or services on our behalf. Examples include fulfilling orders, billing, analyzing and managing customer and Services data, marketing assistance, processing payments, and providing customer service. They have access to Personal Information needed to perform their functions, but may not use it for other purposes and are required to handle such Information in a manner which is consistent with this Policy.

If you purchase Services offered by ZED USA in conjunction or in partnership with another entity, your information (including Personal Information) may be received by both ZED USA and that entity.  In this case, that entity’s privacy policy and/or practices may apply as well, so you are advised to review such policy and/or practices.  Please be informed that we are not responsible for such third party’s privacy policy or practices.

Our Websites and Services may contain promotions from third parties that may link to their own websites. Zed USA is not responsible for the privacy policy or practices of these websites or their content. You are advised to review their privacy policy and contact them directly if you have any questions.

In connection with your use of our Services or Website, you may decide to participate in live, mobile or on-line discussions, forums and other forms of social networking or you may choose to disclose your information in the course of such participation or providing user generated content.  As these kinds of forums are accessible to other users, caution should be exercised when sharing any personally identifiable information with these forums. ZED USA is not responsible for any information which you may provide to or share with these forums.

 

5. Transfer of Personal Information

In view of our international operations, Personal Information may be transferred across state or national borders for the purposes of data storage, consolidation, retrieval, processing or to effectively manage customer information. These computer systems and facilities may be located in the United States, and in various countries within the European Union, Asia and/or Latin America and elsewhere. By submitting your Personal Information or using our Services or Website, you consent to the transfer, storage and processing of your Personal Information.

In the event that ZED USA enters into a merger, acquisition or sale of all or part of its business or assets, Personal Information may be transferred to the successor organisation.

 

6. Information Security

ZED USA is committed to the protection of customer information and uses generally accepted methods to protect your information, including encryption technologies and other appropriate security controls when transferring, receiving and storing Personal Information.

However, since no security measures are absolute, ZED USA cannot provide any guarantees that the Personal Information is 100% secure or that unauthorised access or hacking will not occur. Accordingly, it is important for you to protect against unauthorized access to your Personal Information and computer or mobile device and to keep your information secure.

 

 

 

7. Children

For certain of our Services or in certain jurisdictions, you must be at least 18 years of age to use such Services. Please refer to the applicable Terms of Service for specific age restrictions or requirements.In accordance with the Children’s Online Privacy Protection Act and ZED USA’s policy, ZED USA does not knowingly collect from or share Personal Information of children under the age of 13.

It’s possible that Services purchased for family use may be used by minors or others may purchase Services for minors without our knowledge. Please be aware that if this occurs, any information collected will appear to be that of the adult-subscriber(s) and treated as such.

We encourage parents to supervise their children’s mobile/on-line activities and use a parental control tool to prevent children from disclosing Personal Information without parental consent. If a child under the age of 13 has provided Personal Information without the consent of a parent, guardian or legal representative, please contact us at the address below. Upon verification, we will delete the information from our records.

 

8. Contests, Sweepstakes, Promotions and Surveys

ZED USA periodically operates contests, sweepstakes, promotions and surveys (collectively referred to as “Contests’) that may require registration or the submission of Personal Information. Participation is voluntary and you will have the opportunity to decide whether or not to disclose such information.

If you choose not to provide your information, you may not be able to do certain things, like enter a Contest, or communicate with us for that purpose. If you choose to provide your information, we may use this information in accordance with the operation of the Contests, to contact you for winner notification, prize delivery confirmation or other related purposes, (refer to the rules of each Contest for details about how your information will be used). We may also ask your permission to allow us to publicly post or publish some of your information, such as on a winner’s page, in the event you win a Contest. Except as required by applicable law, we will not post/publish your information without your permission.

We may send details of our offers to you or on behalf of our marketing partners or affiliates. If you do not want to receive such offers, you may use the-opt out by sending an e-mail to helpusa@zed.com, sending a request to Zed USA by post (to the address specified below) or calling the helpdesk numbers provided.

ZED USA may send you commercial information relating to Contests, surveys or products or services similar to the Service which may be marketed by ZED USA by electronic means (including e-mail and/or SMS). This purpose shall continue to apply after the end of the contractual relationship – i.e. the Service – until you revoke your consent to that end, if ever).

If you provide information in connection with a Contest or other event which Zed USA is organising or sponsoring with another entity, you may also be providing information to that partner or co-sponsor. Please also refer to that partner or co-sponsor’s privacy policy and/or practices.

You may refuse to allow your information to be processed for promotional and commercial purposes by sending an email to helpusa@zed.com, sending a request to Zed USA by post (to the address specified below) or calling the helpdesk numbers provided.

 

9. Updates

By using ZED USA’s Services, you signify your agreement to the terms of our Privacy Policy. We may update or modify this Privacy Policy from time to time. Any such update or modification shall be effective immediately upon posting on our websites at http://www.9squared.com/privacy.asp. You are encouraged to check this website for updates from time to time.

 

10. Customer Privacy Controls & Contact Us

You may exercise access, cancel, rectify and update your Personal Information (without retroactive effect) by emailing ZED USA at helpusa@zed.com or by sending a request to ZED USA by post (to the address specified below) or calling the helpdesk numbers provided.

You may also limit various marketing or other communication from ZED USA by sending an email to helpusa@zed.com, sending a request to Zed USA by post (to the address specified below) or calling the helpdesk numbers provided. Please note that even then, we may still communicate with you for the purposes of providing you with information or to obtain information for the purposes of activity initiated by you or for other transactional reasons.

If you have any questions or concerns about this Privacy Policy, you may contact us by e-mail, phone, or mail as follows:

Emailhelpusa@zed.com

By mail: Zed USA at 8200 NW 41st St., #300, Miami, FL 33166

By phone: 1-866-272-9292 Monday through Friday 9AM to 5PM (EST) on working days, or leave a message 24 hrs a day.

 

11. Your California Privacy Rights

The California Civil Code Section 1798.83 entitles California customers to opt out of disclosure of their information to third parties for direct marketing purposes. If you are a California resident and wish to opt-out of this disclosure, please contact us through the contact details in Section 10 above.